​

Techie Chix
Effective Date: 18/06/25

1. Overview

These Terms of Service ("Terms") govern your use of Techie Chix’s website and services. By accessing or using our services, you agree to comply with these Terms. If you do not agree, you may not use our services.

2. Services We Provide

Techie Chix offers online tech support services to individuals and businesses, which may include:

• Remote device troubleshooting

• Software installation and updates

• Virus/malware removal

• General tech advice and support

• Online training and assistance

3. User Obligations

By using our services, you agree:

• You are 18 years or older or have legal guardian consent

• You provide accurate and complete information

• You will not misuse, interfere with, or damage our systems or services

• You give permission for Techie Chix to remotely access your device, only as necessary to provide the agreed support

• You are solely responsible for backing up your data before support begins

4. Payments

All services must be paid for using our secure online payment system. Prices are quoted in AUD and include GST unless otherwise specified.

5. Remote Access

By engaging our services, you may be asked to initiate a remote access session. You retain control during the session and may terminate it at any time. Remote access is only used for the duration of the support and is not retained after the session ends.

6. Limitations of Liability

While we strive to deliver high-quality service, Techie Chix is not liable for:

• Loss or corruption of data

• Software or hardware failure unrelated to our services

• Unforeseen outcomes arising from customer-provided incorrect or incomplete information

• Damage caused by pre-existing issues on your system

Our liability is limited to the resupply of services or a refund, as required by the Australian Consumer Law.

7. Refund Policy

We stand by the quality of our service and aim to ensure you're completely satisfied. If you’re not happy with your experience, please contact us within 7 days of your service.

Refunds may be offered at our discretion, in line with our service standards and obligations under Australian Consumer Law (ACL).

This policy outlines our general approach to refunds and does not override any rights you may have under applicable consumer protection laws.

8. Intellectual Property

All content on our website, including branding, text, images, and software, is the intellectual property of Techie Chix and must not be used without written permission.

9. Privacy

We handle your personal data in accordance with our Privacy Policy. Please read it to understand how we collect and use your information.

10. Changes to Terms

We may update these Terms at any time. Updated terms will be posted on our website with the new effective date. Continued use of our services means you accept the updated terms.

11. Contact

If you have questions about these Terms, contact us at:

📧 Email: hello@techiechix.com.au
🌐 Website: www.techiechix.com.au