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Techie Chix
Effective Date: 18/06/25
Last Updated: 23/06/25

1. Introduction

Techie Chix ("we", "our", "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website [www.techiechix.com.au] and our online tech support services.

By using our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information from you when you use our website or services, including:

• Full name

• Contact information (email, phone, address)

• Payment information (processed securely via third-party gateway)

• Device or system information when performing remote support

• Login credentials or access details (only with your express consent)

• Communication records (emails, chat, or phone conversations)

We collect this information directly from you, or through our website and remote support software when you use our services.

3. Why We Collect Your Information

We collect and use your information for purposes including to:

• Provide technical support services and remotely troubleshoot issues

• Communicate with you about appointments, billing, or support

• Improve our services and user experience

• Comply with Australian law, regulatory requirements, and professional obligations

• Send promotional communications (you can opt out at any time)

4. Remote Access and Confidentiality

As a tech support provider, we may request your permission to remotely access your device. You will always be notified and required to give consent before a remote session begins.

During remote access:

• We only access files or systems necessary to resolve your issue.

• We do not view, copy, or store any personal data unrelated to the support request.

• We do not retain access credentials unless you explicitly ask us to do so.

All remote sessions are conducted with strict confidentiality.

5. Disclosure of Your Information

We do not sell or rent your information to third parties. We may disclose your information to:

• Trusted service providers (e.g. payment processors or cloud-based helpdesk tools)

• Legal or regulatory authorities when required by law

• Business partners or affiliates, strictly for providing services to you (under confidentiality agreements)

All third parties are required to handle your data in compliance with Australian privacy laws.

6. Data Security

We take all reasonable steps to protect your personal information, including:

• Secure remote access tools

• Encrypted payment processing via trusted providers

• Firewalls, anti-malware systems, and two-factor authentication

• Staff training in privacy compliance

However, no online transmission is 100% secure. You acknowledge and accept this risk when using our services.

7. Access to and Correction of Personal Information

You have the right to:

• Access personal information we hold about you

• Request correction if it is inaccurate, out-of-date, or incomplete

To request access or correction, contact us via the details in section 10. We will respond within a reasonable time, and may ask for proof of identity.

8. Cookies and Website Tracking

We use cookies and third-party analytics to improve website functionality and user experience. Cookies help us understand website traffic and user interaction. You can disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Contact Us

If you have questions, concerns, or wish to make a privacy complaint, please contact:

📧 Email: hello@techiechix.com.au
🌐 Website: [www.techiechix.com.au]

We will aim to resolve any complaints promptly and fairly in accordance with Australian privacy law. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in law or our business practices. Updates will be posted to our website with a new effective date.